ENGAGE YOUR GUESTS ANYTIME, ANYWHERE
HOTstream Mobile enables hoteliers to provide guest interactive services to iOS and Android mobile devices, creating an additional opportunity to communicate directly with your guests before, during and after their stay. Guests can now easily access hotel services, make reservations to hotel facilities, restaurants, spa or golf, view their bill, order room service, get travel information, view live TV channels and video on demand movies and much more on their preferred device.
Contactless guest services and requestsHOTstream Mobile allows guests to order room service, make restaurant and spa reservations, request for amenities and other services through their personal devices. HOTstream enhances revenue opportunities by enabling shopping within the hotel or from hotel endorsed shops.
Integration with hotel systemsHOTstream Mobile is already integrated with the leading hotel systems (PMS, POS, SPA, Golf, Valet, Service Order Management, In-Room controls, Conference Management etc) to ensure seamless communication between guests and hotel staff. Adding new interfaces is a straight forward procedure with our technical expertise and can be accomplished in a short period of time.
Content and screen sharingRealizing that screen sharing of guest devices on in-room TVs is desired by both hotels and guests, MCOMS has created an easy and flexible screen mirroring solution for Apple, Android and Windows devices. HOTstream Screen Share enables the guests to connect their devices to the TV in three simple steps: enable, connect and authorize.
Mobile TV To GoHOTstream Mobile TV To Go allows guests to enjoy live TV channels and movies offered by the hotel on their personal devices anywhere within the hotel’s wireless network. This unique solution consists of a mobile streaming headend, a unified content management system, a cross-platform mobile application, a web portal page and an API for 3rd party integrations. The use of adaptive streaming ensures uninterrupted viewing even in congested networks.
Consistent user experienceThe customized HOTstream Mobile user interface is designed to complement the HOTstream IPTV and Signage solutions. This reflects the unique hotel profile and increases hotel visibility across all surfaces. Our Mobile solution can be also installed as a standalone. HOTstream Mobile is available for iOS and Android smartphones and tablets.
Promotions, InformationThe hotel can promote selected facilities directly on the home screen or through targeted push notifications, both managed by our own Operations Managements System Suite (OMS).
- Hotel branded user interface (UI)
- Custom design services
- Multilingual & multi-property support
- Easy content update with web based OMS tool
- Contact info & Social media links
- Direct Communication with guests
- Hotel facilities information
- Guest authentication
- Cloud and/or on premise based
- EPG to select FTG channels on TV
- VOD guide to select movies to view on TV
- Parental Controls
- Virtual TV Remote control
- Welcome message, View Bill, Wake-up calls etc.
- Interactive hotel and local maps with POIs
- In Room dining menu and ordering
- Guest feedback
- Express check-out
- In-room controls
- Weather, Calendar and events
- Travel information
- Flight information
- Usage reports and statistics
- Photo Gallery, Music player
