Crystal partners with MCOMS to deliver a unique onboard experience

Crystal partners with MCOMS to deliver a unique onboard experience

Miami, February 27, 2018

MCOM Media Communications (MCOMS) proudly announces a partnership with Crystal, one of the leading companies in the cruise industry, to offer a unique onboard experience to guests.

MCOMS with a proven record of more than 20 years experience in IPTV, VOD, Mobile, Signage technologies and luxury hospitality services has developed a highly customizable guest facing cruise solution, offering an unrivaled combination of luxury and value.

Crystal has redefined luxury travel over the last 27 years and is the World’s Most Awarded Luxury Cruise Line. Their attention to detail and gracious hospitality defines their reputation for excellence. Crystal Bach, Chrystal Mahler and Crystal Symphony are the first cruise ships that have already benefited from the MCOMS HOTstream solution. This partnership will be extended to three more vessels in 2018.

“We’re thrilled to partner with Crystal,” said Costas Sakellariou, CEO of MCOMS. “Extending our HOTstream portfolio with a simple, sophisticated and seaworthy solution, exclusively designed to cater to the needs of cruise ships is key to delivering top-notch technology and elegance to guests and a future proof investment for the cruise lines.”

Guests can now relax and recharge in their cabins while ordering room service, making requests and reservations for the ship’s facilities, onboard events and activities. Exclusive features of the MCOMS HOTstream TV platform include concierge services, itinerary and weather info, activity schedules, messages, crew and floor plans management, and many more that elevate the experience and guarantee a personalized vacation.

Guests can also indulge in a vast selection of Movies and Music on Demand as well as live Free-to-Guests channels. HOTstream allows the recording of popular programming on Free to Guest channels, making them available through the on demand content. In addition it allows the management and distribution of all onboard live or on demand content, from the live camera feeds to the onboard live events and promotional videos.

“It is our continued goal to offer our guests the most streamlined selection of choices and convenience at all points in their onboard experience,” notes John Polimenakos, vice president of information technology for Crystal. “The HOTstream system is an extremely dynamic and efficient way for us to enhance the technological experience for our guests.”

Through MCOMS HOTstream Signage solution available on all public displays and touch screens, the crew has a powerful informational and promotional tool featuring many different templates for way finding, itinerary and weather information for every destination, live broadcast of channels, onboard cameras and events, activity and tours schedules and more.

MCOMS HOTstream solution is deployed on cabin smart TVs, mirror TVs with set top boxes, public smart monitors and touch screens. In addition MCOMS has integrated with several third party cruise systems, including but not limited to Shipboard Property Management system, Request Management system, Public Announcement and Emergency Systems, Weather and Itinerary Management System, a 3rd party Mobile app and an Onboard Live Camera streaming system upgrading the level of services.


MCOM Media Communications will be showcasing the MCOMS HOTstream solution at Seatrade Cruise Global 2018, at booth L3- 333, in Fort Lauderdale, Florida, on March 6th to 8th. You are welcome to visit us and experience firsthand the amazing results.