Dubai, October 10, 2016
MCOM Media Communications is announcing today its collaboration with KNOWCROSS, the global leader in technology intelligence for the hospitality operations industry, to allow seamless integration between its HOTstream platform and KNOW Service.
This integration between MCOM and KNOW Service allows the submission of popular guest requests like requests for extra pillows, coffee, toiletries, etc., through the HOTstream platform without having to call the reception, thus facilitating the process and improving the hotel’s response time. Requests can be submitted directly from the in-room TVs or any guest mobile device, helping the hotel to personalize the process and increase guest satisfaction.
The enhanced service made its debut at Dubai’s Kempinski Hotel Mall of the Emirates, which is already reporting success. Automating the handling of guest requests through the in-room TVs has led to increased staff productivity, improved response times, and an increase in the quality service standards allowing for a better guest experience.
Costas Sakellariou, CEO of MCOM says: “Having to work with some of the best hotels around the world, we are constantly looking for ways that will permit us to enhance our product suite and allow for more efficiency. MCOM has already developed more than fifty integrations with different systems to ensure that all hotel needs and requests are attended to in the best way possible. Working with KNOWCROSS was something we were looking forward to since their product is one of the best in the hospitality market.”
“Integrating with HOTstream is a great opportunity to increase the already immense value provided by the KNOWCROSS suite of products,” explains KNOWCROSS CEO and Founder, Nikhil Nath. “As one of the most established brands in the hotel industry, we are always looking for innovative ways to help hoteliers bolster service, increase customer satisfaction, and therefore extend brand loyalty. This integration helps accomplish that mission.”
ABOUT KNOWCROSS
Founded in 2002, KNOWCROSS is the global leader in technology intelligence for the hospitality operations industry. KNOWCROSS has over 300+ customers across 40+ countries and offers a suite of software services that enhance efficiency and guest service with a direct impact on the bottom line. Customers include Hilton, Hyatt, Rosewood Hotels & Resorts, Kempinski Hotels, Radisson Hotels, Holiday Inn, Shangri-La Hotels and Resorts, SIXTY Hotels, Commune Hotels & Resorts, Taj Hotels Resorts & Palaces, Oberoi Hotels, and among others.
The Knowcross suite includes five software applications – KNOW Housekeeping, KNOW Service, KNOW Glitch, KNOW Mobile, and KNOW Inspection. These applications are multi-lingual, available on the cloud, can be interfaced with most PMS systems, and are available either stand-alone or bundled. For more information, visit: www.knowcross.com.
