Woman on cruise ship looking at mobile phone

Cruise contactless experiences to welcome back your guests

Miami, US, April 2, 2021

Coming out of the pandemic, the need for contactless experiences has become paramount for both travelers and cruise lines. Cruise lines are now called to welcome back their guests by adapting their offerings and standards and providing peace of mind and effortless operation.

MCOMS, acknowledging the recent challenges has designed some innovative solutions to enable cruise lines to provide tailor-made guest interactive services to stateroom TVs and mobile devices and create frictionless processes.

Through MCOMS HOTstream TV and  Mobile solution, guests can book services and manage daily activities on their devices, eliminating the need to contact directly the ship staff. Features include the ability to make reservations to ship facilities, restaurants, spas, order in-room dining, service requests as well as view their bill, and many more.

More than fifty integrations with different systems have already been implemented by MCOMS and more are currently under development so that ship staff and guests can utilize every system available, improving the sailing experience.

MCOMS also offers a TV remote web app so that guests can control the in-room TV without touching the remote, to watch live TV channels with EPG and Video On Demand movies. The HOTstream Mobile app comes with room controls to manage temperature, ventilation, lighting, and drapes. HOTstream Room Controls can be integrated with any GRMS system.

MCOMS further enhances the contactless experiences for guests, with HOTstream Signage an easy-to-use digital signage solution for public displays on the ship. Now your guests can have access to up-to-date information, wayfinding services, and promotions in public areas, thus avoiding unnecessary contacts.

Finally, it is no secret TV remote controls can also play host to several cold viruses and other germs. MCOMS is proud to announce that is launching a new RCU with an antimicrobial surface that is designed for easy disinfection, offering an extra layer of protection for your guests.

Mr.Pantelis Kasimatis, New Business Development Director at MCOMS, notes: “Guest expectations in the post-COVID-19 era have changed dramatically. Cruise lines have been working hard to provide a safe and secure environment for their guests. By selecting MCOMS HOTstream solution they can continue to dazzle their guests with their amenities and services with no discounts on quality or options. In these hard times, technology can help us stand out from the competition and offer a unique guest experience. We are all in this together.”

Contact today Mr. Pantelis Kasimatis at pantelis@mcoms.com to explore the MCOMS HOTstream Cruise solution.

MCOMS will be showcasing the HOTstream Cruise solution at Seatrade Cruise Virtual, Tech & Innovation, on April 14th. You are welcome to register and experience firsthand the amazing results. 

Seatrade 2025 invitation

Visit us at Booth 3811. Fill out the form to book a meeting.

Join us at Seatrade Cruise Global 2025 for the latest innovations in the Cruise industry. Visit our stand to experience the HOTstream Cruise suite, explore key trends, and discover cutting-edge new TV, Cast, Signage, Mobile, and Entertainment features.

Hospitality Show banner

Visit us at Booth 1734, book your meeting

Join us at the Hospitality Show 2024 for the latest tech innovations. Visit our booth to experience the HOTstream suite and explore new TV, Cast, Signage, Mobile, and Internet features. Discover our contactless options, our virtual remote, and integrated hotel system technologies.