Crystal Expedition Cruises’ Crystal Endeavor to set sail with MCOMS onboard experience
Miami, US, April 12 2021
With a proven record of more than 20 years’ experience in IPTV, VOD, Mobile, Signage technologies and luxury hospitality services, MCOMS was trusted by Crystal to implement its innovative HOTstream Cruise platform, a highly customizable digital platform for content and connectivity throughout the sailing experience.
With the HOTstream Cruise platform integrated through Crystal Endeavor’s 100 guest suites, travelers will have access to concierge services, live and On Demand Entertainment, and a plethora of information via flat-screen HD TVs.
Guests can relax and recharge in their suites while ordering room service, making requests and reservations for the ship’s facilities, onboard events and shore excursions. Features also include access to a variety of information including onboard folios, enrichment presentations from guest experts, destination info and daily restaurant menus. HOTstream Cruise also offers a vast library of blockbuster films, entertainment and music on demand, as well as live views from the ship.
HOTstream Cruise solution enables cruise lines to provide guest interactive services creating opportunities to communicate directly with guests, market their offerings and comes with an easy-to-use OMS web-based management tool. MCOMS also designed a unique feature that transforms suites’ and staterooms’ HD TVs into a gallery of beautiful rotating pictures when idle, further elevating the onboard experience.
“A streamlined, intuitive interface that further enhances the personalized options for our guests is integral to the Crystal experience,” said John Polimenakos, Crystal’s vice president, Information Technology. “MCOMS truly understands the luxury of placing everything travelers’ could need at their fingertips and the new emerging contactless trends. They are a wonderful partner in bringing their innovations to life aboard our first expedition ship.”
The collaboration between MCOMS and Crystal started in 2017 with the launches of Crystal River Cruises’ new-build ships Crystal Bach and Crystal Mahler and the dramatic renovation of Crystal Cruises’ Crystal Symphony. It continued in 2018 when sister river ships Crystal Ravel and Crystal Debussy debuted and Crystal Serenity completed her own redesign and in 2019, Crystal Mozart.
“We are proud to continue our partnership with Crystal to integrate high-tech convenience with luxury aboard Crystal Endeavor, just as we have aboard all of the celebrated ships of the Crystal fleet,” said Pantelis Kasimatis, New Business Development Director at MCOMS. “As Crystal ships are known for anticipating guests’ every wish and preference, MCOMS specializes in making these readily accessible at a technological level, inherently offering more luxury in the platform’s ease and intuitiveness.”