Hospitality

 

WITH RESPECT TO THE UNIQUE PROFILE OF EACH LUXURY BRAND
MCOMS has already installed HOTstream in more than 40.000 rooms and cabins worldwide by working closely with major hotel brands, regional hotel chains and exquisite cruise lines. MCOMS’ technical expertise has resulted in a highly customizable luxury product that is an asset for the modern hotel and cruise ship.

 

 

 

North America

Acqualina Resort & Spa on the Beach, Miami ★★★★★

“We are very pleased to have partner with MCOMS for this project. We are positive that the HOTstream solution will bring numerous benefits for our guests by creating a digital communication channel which will further enhance the quality of our services and our brand.”
Deborah Yager Fleming, CEO & Partner, Acqualina Resort & Spa on the Beach, Miami

Bossert Hotel, Brooklyn NY ★★★★★
Cabrits Kempinski, Domenica ★★★★★ Kempinski Hotels
The Berkeley Shore Hotel ★★★★★ Iberostar Hotels & Resorts

“We had set a high bar for our partners to ensure our guests satisfaction and a premium level of services. We are happy to say that we have found it in working with MCOMS.”
Mr. Al Acuna, General Manager at Berkeley

The Betsy South Beach, Miami ★★★★

“We were looking for a turn-key solution that will anticipate our guests’ needs and expectations. MCOMS has delivered a complete Cloud TV solution that elevated the hotel experience we offer. We would also like to highlight the seamless cooperation we had with MCOMS team that installed the system and the excellent support services we are receiving”
Jeff Lehman, Managing Director, The Betsy South Beach.

Cirq Hotel, Hollywood Circle, Florida ★★★★ Trust Hospitality
Como Metropolitan Miami Beach ★★★★ Como Group
Condado Vanderbilt, Puerto Rico ★★★★★ Preferred Hotels
Crystal Bach Crystal Cruises
Crystal Debussy Crystal Cruises
Crystal Mahler Crystal Cruises
Crystal Mozart Crystal Cruises
Crystal Ravel Crystal Cruises
Crystal Serenity Crystal Cruises
Crystal Symphony Crystal Cruises

“It is our continued goal to offer our guests the most streamlined selection of choices and convenience at all points in their onboard experience.The HOTstream system is an extremely dynamic and efficient way for us to enhance the technological experience for our guests.”
John Polimenakos, VP Information Technology, Crystal Cruises

Fairwind Hotel, Miami Beach ★★★★ Oceanside Resorts
Freehand New York ★★★★ Sydell Group
Gale South Beach, Miami ★★★★★ Menin Hospitality
The Hotel@New York City ★★★★ Applecore Hotels NYC
Kaskades South Beach, Miami ★★★★★ Menin Hospitality
Nomad New York ★★★★★ Sydell Group
Nomad Los Angeles ★★★★★ Sydell Group
The Pierre, A Taj Hotel, NYC ★★★★★ Taj Hotels

“The greatest challenge for hotels like The Pierre is to provide an immersive guest experience and increase our guest engagement. We chose to partner with MCOMS because of their in-depth knowledge of hospitality technology and ability to design highly customizable solutions that follow our standards.”
Raju Rathod, Director of Information Technology, The Pierre, New York

Public Hotel, New York City ★★★★
Salamander Resort and Spa, Middleburg Virginia ★★★★★ Preferred Hotels & Resorts
The Setai, Miami Beach ★★★★★ The Leading Hotels of the World

“Having a high-tech profile is definitely one of our strong selling points. We have partnered with MCOMS, as a market leader in this space, to create the best possible UX for our guests.”
Mr. Alex S. Furrer, General Manager, The Setai

The Standard, High Line, NYC ★★★★ Standard Hotels
The Standard, East Village, NYC ★★★★ Standard Hotels
The Standard, Hollywood ★★★★ Standard Hotels
The Standard, Downtown LA ★★★★ Standard Hotels
The Standard, Miami Beach ★★★★ Standard Hotels
Soho Beach House Miami ★★★★ Soho House
Soho House Chicago ★★★★ Soho House
Soho House New York ★★★★ Soho House
The Tides South Beach ★★★★★
Wythe Hotel, Brooklyn NY ★★★★

“Getting the right technology in hotel rooms is a fast moving target to hit. That technology must be simple to use, have depth and breadth of potential uses, interface seamlessly with existing systems, and strengthen the guest’s enjoyment and understanding of the hotel’s version of hospitality. MCOMS brought flexibility, patience and determination to this project and I am very pleased with the result.”
Peter Lawrence, Owner, Wythe Hotel Brooklyn

Hotel Zetta, San Francisco ★★★★★ Viceroy Hotels and Resorts

“After reviewing and comparing several other providers, we selected MCOMS due to the capabilities of its platform to meet our requirements and facilitate greater guest engagement.”
Mark Beevor, General Manager, Hotel Zetta
Middle East & Africa
Auris Plaza Al Barsha ★★★★★ Auris Hotels
Bvlgari Resort Dubai ★★★★★ Bvlgari Hotels
Caesars Palace Bluewaters Dubai ★★★★★ Ceasars
City Seasons Towers Hotel ★★★★ City Seasons
Crowne Plaza Al Minhal, Saudi Arabia ★★★★ IHG
Crowne Plaza Duqm, Oman ★★★★ IHG

“The HOTstream solution will not only help us provide a unique guest experience using the latest hotel technology but will also help us showcase our facilities and luxury services, giving the opportunity to the guest to enjoy all of the hotel’s amenities.”
Ali Salih, General Manager, Crowne Plaza Duqm

Dukes Dubai ★★★★★ Dukes Collection
Elaf Jeddah Hotel, Red Sea Mall ★★★★★ Elaf Group
Five JVC ★★★★★ FIVE Hotels & Resorts
Five Palm Jumeirah Dubai Hotel ★★★★★ FIVE Holding Group
Four Seasons Doha ★★★★★ Four Seasons Hotels and Resorts
Four Seasons Riyadh ★★★★★ Four Seasons Hotels and Resorts
Gevora Hotel, Dubai ★★★★★

“At Gevora Hotel we focus in providing an unforgettable experience for the guests that will not only meet but also surpass their high standards. With MCOMS HOTstream we have been able to bring to our guests the latest in hospitality technology and the result is above and beyond what we expected!”
Mr. Jairaj Gorsia, General Manager at Gevora Hotel

Ghaya Grand Hotel ★★★★★
Holiday Inn Dubai Festival City, Dubai ★★★★ IHG
Holiday Inn Muscat Al Seeb ★★★★ IHG
Intercontinental Abu Dhabi ★★★★★ IHG
Intercontinental Dar Al Tawhid, Saudi Arabia ★★★★★ IHG
Intercontinental Muscat ★★★★★ IHG
Intercontinental Riyadh ★★★★★ IHG
Jumeirah Beach Hotel, Dubai ★★★★★ Jumeirah Group
Jumeirah Creekside, Dubai ★★★★★ Jumeirah Group
Jumeirah Emirates Towers ★★★★★ Jumeirah Group
Jumeirah Etihad Towers, Abu Dhabi ★★★★★ Jumeirah Group
Jumeirah Marsa Al Seef ★★★★★ Jumeirah Group
Jumeirah Zabeel House Al Seef, Dubai ★★★★★ Jumeirah Group
Jumeirah Zabeel House Mini, Dubai ★★★ Jumeirah Group
Jumeirah Zabeel Saray ★★★★★ Jumeirah Hotels and Resorts

“We were looking for a product that was stable, easy to implement and would add value to our guest experience, above all a partner that shared our passion for service and excellence. MCOMS seemed like the obvious choice.”
Neil Menezes, Vice President Infrastructure and Operations, Jumeirah Group

Kampala Serena Hotel ★★★★★ The Leading Hotels Of The World

“The latest HOTstream solution is customized to meet the upscale standards of Kampala Serena, allowing us to offer a complete portfolio of in-room guest services in parallel to the latest HD IPTV technology”
Antony Chege, General Manager, Kampala Serena Hotel

Kempinski Hotel Gold Coast City – Accra ★★★★★ Kempinski Hotels
Kempinski Hotel Mall of the Emirates ★★★★★ Kempinski Hotels

“After a long and careful evaluation of technologies and value for every $ spent, we selected MCOMS HOTstream for their technology that allows us to deliver a complete end-to-end platform for guest interaction and content delivery, offering convenience and control to our guests up to the level of watching their favorite live TV channel anywhere.”
Prasanna Rupasinghe, Director of IT and AV, Kempinski Mall of Emirates

Kempinski Residences and Suites, Doha ★★★★★ Kempinski Hotels
King Khaled, Makkah ★★★★★ Millennium hotels
Marsa Malaz Kempinski, The Pearl Doha ★★★★★ Kempinski Hotels

“We have worked closely with MCOMS Media Communications to offer an advanced-technology solution to our guests and meet their exclusive needs. Making the most out of the features offered on the MCOMS HOTstream solution will allow us to further enhance the guest experience and establish stronger communication with our guests.”
Wissam Suleiman, General Manager, Marsa Malaz Kempinski

Millennium Al Adel Tower, Saudi Arabia ★★★★★ Millennium hotels
Millennium Hotel Doha ★★★★★ Millennium Hotels
Millennium Tabuk, Saudi Arabia ★★★★★ Millennium hotels
Mysk Hotel by Shaza, Muscat ★★★★ Shaza Hotels
Palazzo Versace Dubai ★★★★★

“We spent many hours across all technology to ensure we would provide a cross generation, guest friendly experience. Since our requirements went beyond the typical IPTV offerings for hotels, Enshaa decided to work with MCOMS that holds many years of experience with upscale properties and the technical know-how to create a premium hospitality suite like HOTstream.”
Sandra Tikal, General Manager, Palazzo Versace Dubai.

Pullman Dubai Creek City Center ★★★★ Accor Hotels

“We were looking for a known solution to upgrade guest in-room TV experience which at the same time will respect the different profile of the guests selecting our residencies, compared to our hotel guests. HOTstream is well aligned with this 2-in1 guideline providing us in parallel a technology framework which we can use to provide much more hotel services in the future”
Ahmed Al Kiki, Director of engineering, Hotel Pullman Dubai, Deira City Centre and Residence

Queen Elizabeth 2, Dubai ★★★★★
Royal Rose ★★★★★ City Seasons

“Royal Rose is the first 5-star property of our portfolio so we selected carefully all systems and services planning to fulfill our current and expected needs. HOTstream is up to our 5-star standards being a very smooth to operate solution.”
Senthil Kumar, City Seasons Group IT Manager

Rosewood Jeddah ★★★★★ Rosewood Hotels

“We are pleased to have partnership with MCOMS to satisfy the modern traveler’s needs for personalized service and high end technology. HOTstream solution has helped us ensure our guest’s satisfaction and premier service offering.”
Hans-Peter Leitzke, Managing Director of Rosewood Jeddah

Rayan Hotel, Sharjah ★★★★ Rayan Hotel
Shaza Hotel Doha ★★★★★ Shaza Hotels
Shaza Hotel Riyadh ★★★★★ Shaza Hotels
Shaza Hotel Makkah ★★★★★ Shaza Hotels
Staybridge Doha ★★★★★ IHG
Nairobi Serena Hotel ★★★★★ The Leading Hotels Of The World

“We are using HOTstream for more than 3 years in Kampala Serena Hotel so we had already a positive experience before deciding for Nairobi Serena. HOTstream match the high standards of the Serena Hotels as it combines state-of-the-art design with the latest technology available.”
Hasnain Jagani, Group IT Director, Nairobi Serena Hotel
Asia
Scenia Bay Nha Trang, Vietnam ★★★★ InVision Hospitality
JW Marriott® Phu Quoc Emerald Bay Resort & Spa ★★★★★ Marriott Hotels and Resorts
Jumeirah Bali Hotel ★★★★★ Jumeirah Group
Kempinski Sindhorn Bangkok ★★★★★ Kempinski Hotels
Kimpton Bangkok ★★★★★ Kimpton Hotels & Restaurants
Sheraton Belitung ★★★★ Marriott Hotels and Resorts
Europe
AmanZoe, Porto Heli ★★★★★ Aman Resorts
Amathus Beach Hotel Limassol ★★★★★ The Leading Hotels Of The World
Apollonion Resort and Spa ★★★★★
Beau-Rivage Geneva ★★★★★ The Leading Hotels Of The World

“We are very pleased to have partnered with MCOMS, a company with both expertise and experience in high profile properties like the Beau-Rivage. The MCOMS team managed to complete the installation while the hotel was in full operation, migrating smoothly from the old system to new HOTstream platform.”
Clément Leblanc, Administrative and Financial Manager, Beau-Rivage Geneva

Blue Palace, a Luxury Collection Resort and Spa, Crete ★★★★★ Starwood Hotels and Resorts
Civitel Olympic ★★★★ Civitel Group
Daios Cove Luxury Resort and Villas ★★★★★
Eleon Grand Resort and Spa ★★★★★ Atlantica Hotel and Resorts
Elounda Bay Palace ★★★★★ The Leading Hotels Of The World
Elounda Beach Hotel ★★★★★ The Leading Hotels Of The World

“By combining HOTstream’s rich functionality with CISCO advanced technologies we created a new interactive experience for our guests, offering an advanced bundle of on-demand services”
Sotiris Radikopoulos, Operations Manager, Elounda Beach

Fairmont Le Montreux Palace, Switzerland ★★★★★ Accor Hotels

“The combination of these two pioneer companies in the hospitality industry was a key factor in our decision to proceed. We wanted to create a unique and modern bouquet of services with emphasis on quality and I am positive that we have achieved it.”
Mr Michael Smithuis, General Manager at Fairmont Le Montreux Palace

Four Seasons Astir Palace Hotel Athens ★★★★★ Four Seasons Hotels and Resorts
Four Seasons Hotel Des Bergues Geneva ★★★★★ Four Seasons Hotels and Resorts
Grace Santorini ★★★★★ Grace Hotels

“We were looking to work closely with a company that shared our vision for excellence and would have the experience and expertise to implement it. We are delighted to have partnered with MCOMS on this project”
Lena Kafsiki Livanidou, Head of Mediterranean & Africa

Grand Hotel Kempinski Riga ★★★★★ Kempinski Hotels
Grand Hyatt Athens ★★★★★ Hyatt Hotels
Grand Resort Lagonissi ★★★★★ Helios Hotels and Resorts
The Hari Hotel, London ★★★★★ Preferred Hotels and Resorts

“MCOMS has a long history in designing reliable and high end solutions for the hospitality industry and we knew we could depend on them. Our goal is to continue to differentiate our property in the minds of guests while catering to their desire for personalized entertainment options.”
Tatiana Freitas, Director of Finance and Business Support, The Hari Hotel

Holiday Inn London-Kensington ★★★★ Intercontinental Hotel Group

“Following the successful installation and collaboration we had in The Westbury Hotel, we’ve selected HOTstream once more for the largest property in our portfolio. MCOMS’ team managed once more to make a smooth transition from our previous system to HOTstream while the hotel was fully booked without any disturbance for our guests”
Phil Gregg, COO of Cola Holdings Ltd

Hotel Grande Bretagne, a Luxury Collection Hotel ★★★★★ Starwood Hotels and Resorts
Intercontinental Genève ★★★★★ IHG
Kalimera Kriti ★★★★★ Helios Hotels and Resorts
Kapari Natural Resort ★★★★★
King George Athens ★★★★★ Starwood Hotels and Resorts
La Marquise Luxury Resort Complex ★★★★★
Lebay Beach Hotel ★★★
Nana Princess, Crete ★★★★★
New Hotel ★★★★★ Yes! Hotels
NJV Athens Plaza ★★★★★ Preferred Hotels and Resorts
Olympia Golden Beach Resort and Spa ★★★★★
Parklane a Luxury Collection Resort & Spa, Limassol ★★★★★ The Luxury Collection
Romanos, a Luxury Collection Resort, Costa Navarino ★★★★★ Starwood Hotels and Resorts

“Our idea is to make internet access simple for everyone, being agnostic of the device used, medium or location. On the other hand, we wanted to make full use of the marketing power of the internet portal pages, so we created multiple portals to differentiate the experience and the promotional messages based on the location of the guest.” Mr. Haritos added that “we designed our conference facilities having in mind state of the art technology and maximum flexibility, which is already appreciated if you account the number of conferences already organized. Despite the complexity of the digital signage network, HOTstream Signage became an essential part of our conference facilities.”
Sarantos Haritos, M&E Engineering & Procurement Manager, TEMES S.A.

Russian Seasons Deluxe-Hotel ★★★★★
Sheraton Rhodes Resort ★★★★★ Starwood Hotels and Resorts
Soho Farmhouse ★★★★ Soho House
The Stratford Hotel, London ★★★★★
Swissotel Kamelia ★★★★★ Swissotel
The Westbury Mayfair, a Luxury Collection Hotel, London ★★★★★ Starwood Hotels and Resorts
Westin Resort, Costa Navarino ★★★★★ Starwood Hotels and Resorts
Vintry & Mercer Hotel ★★★★★
Vounaki Beach Hotel and Marina, Paleros ★★★★
Zabeel House Shoreditch, London ★★★★ Zabeel House